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Patient Care Coordinator NC

Bodies in Balance Physical Therapy

Patient Care Coordinator

Full Time • NC
Replies within 24 hours
Benefits:
  • Health insurance
  • Paid time off
  • Tuition assistance
Patient Care Coordinator
Bodies in Balance Physical Therapy | Wilmington, NC

Are you highly organized, metrics-driven, and passionate about creating an exceptional patient experience?

Bodies in Balance Physical Therapy is seeking a Patient Care Coordinator who thrives in a fast-paced healthcare environment and takes ownership of results. This is not simply a front desk role — this position drives referral success, schedule optimization, and the patient’s first impression of care. If you love tracking performance, solving problems, and being part of a high-performing clinical team, we’d love to meet you.

About Us
Bodies in Balance is a PT-owned outpatient practice offering specialty services in orthopedics, vestibular/balance, concussion, Parkinson’s, pelvic health, oncology rehab, and lymphedema.

Our Core Values guide everything we do:
  • Patient First
  • Impactful Results
  • Unequivocal Excellence
  • Passionate Learning
  • Teamwork Without Boundaries

What You’ll Be Responsible For:

Referral & Patient Care Coordination
  • Manage incoming referrals and initiate patient contact promptly
  • Educate patients clearly about services and first-visit expectations
  • Remove scheduling barriers and problem-solve obstacles to care
  • Ensure accurate data entry and documentation
Performance & Metrics Ownership
  • Track referral pipeline weekly
  • Report on:
    • Referrals received
    • Referrals scheduled
    • Evaluation arrival rate
    • Identify cancellation trends and recommend solutions
  • Drive goals of:
    • 88%+ referral conversion rate
      92%+ evaluation arrival rate
Schedule Optimization
  • Strategically fill provider schedules
  • Monitor Plan of Care dashboards to support patient adherence
  • Assist with schedule adjustments when providers are out
  • Collaborate across clinics to ensure smooth operations
Operational Excellence
  • Develop working knowledge of PT/OT specialty services
  • Understand basic insurance workflows
  • Communicate consistently and professionally
  • Participate in ongoing training and staff meetings

What We’re Looking For:
  • 2+ years experience in healthcare scheduling, referral coordination, or medical front office preferred
  • Strong attention to detail and organization
  • Clear and professional communication skills (phone and in person)
  • Comfortable tracking and reporting performance metrics
  • Proactive problem-solver
  • Adaptable with software systems and EMR platforms
  • Team-oriented with a positive attitude

Schedule
32–40 hours per week
In-clinic role with potential remote coordination tasks


Compensation
Competitive pay based on experience
Opportunities for growth and expanded responsibility


Why Join Bodies in Balance?
  • Supportive, positive team culture
  • Quarterly appreciation events
  • Professional development opportunities
  • Mentorship and leadership support
  • Work-life balance focus
  • A meaningful role that directly impacts patient outcomes

If you are driven, detail-oriented, and passionate about helping patients access life-changing therapy, we encourage you to apply.
Apply today and tell us why you would be a strong fit for this results-driven role.

Compensation: $17.00 - $19.00 per hour




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  • strong, collaborative & FUN team environment
  • outstanding continuing education opportunities
  • excellent mentorship to advance specialization
  • social staff gatherings: regular Team building
  • Paid professional dues &  NC licensure